aee99's Privacy Policy & Data Protection

1 Introduction & Scope

This privacy policy applies to all services, the website, and the mobile version of the aee99 platform. When you register, log in, or use any service on aee99, you voluntarily consent to your information being processed under this policy.

aee99 believes that user privacy is a fundamental right. Through this policy, we clearly state what information we collect, how we use it, who it may be shared with, and how your information is kept secure.

This policy is designed for users in Bangladesh and is consistent with the applicable information and communication technology regulations of Bangladesh.

2 How We Collect Information

2.1 Information Collected Directly

You provide information directly to aee99 in the following situations:

• When filling out the registration form to create a new account
• When submitting documents during the identity verification (KYC) process
• When making deposits and withdrawals via bKash, Nagad, Rocket, or Upay
• When contacting the support team via live chat or email
• When participating in any survey or competition

2.2 Automatically Collected Information

When you visit or use the aee99 platform, some information is collected automatically:

• Log data: IP address, date and time of access, pages visited
• Device information: hardware model, operating system, browser type
• Behavioral data collected through cookies and similar tracking technologies
• Gaming session data: game type, session duration, betting history

3 Purpose of Using Your Information

aee99 uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To keep gaming, betting, and other platform services running without interruption.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Fraud Prevention: To detect and prevent unauthorized access, money laundering, and other fraudulent activities.
• Customer Support: To provide effective support via live chat and email.
• Responsible Gaming: To identify unusual gaming behavior and assist users when needed.
• Service Improvement: To review user experience and improve the quality of the platform.
• Legal Compliance: To comply with applicable laws and regulations.

aee99 never sells your information or transfers it to third parties for commercial purposes.

4 Disclosure & Sharing of Information

aee99 may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted partners for essential services such as payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and fraud detection. These partners are contractually bound to uphold aee99's privacy standards.

4.2 Legal Obligations

We may be required to disclose information as part of a court order, government directive, or legal process. In such cases, we provide only the information required to meet the specific legal demand.

4.3 Business Changes

If any merger or acquisition occurs involving aee99's business structure, information may be transferred to the new entity. You will be notified in advance in such cases.

5 Technical Measures for Data Security

aee99 takes industry-standard technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmission between the site and users is encrypted.
• Secure Databases: Stored information is held in encrypted databases with measures in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional verification layer is used to protect accounts.
• Access Controls: Only authorized staff may view user information, and only for specific purposes.
• Security Audits: Regular penetration tests and security reviews are conducted.
• Data Minimization: Only information necessary to provide the service is collected.

However, transmitting information over the internet is not entirely without risk. Even with aee99's best efforts, complete security cannot be guaranteed. You are also responsible for keeping your password and login details secure.

6 Cookie Policy

The aee99 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve site functionality.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the site — such as maintaining login sessions and keeping security features active. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language and settings, improving your personalized experience.

6.3 Analytics Cookies

These cookies help us understand how users use the site and improve the platform. The data collected is aggregated and not personally identifiable.

Most browsers accept cookies by default. You can manage cookies through your browser settings, but disabling cookies may cause some site features to not work properly.

7 Data Retention Period

aee99 retains your information only for as long as necessary:

• Account Information: For as long as the account is active and, after closure, for the applicable legal period for audit purposes.
• Transaction Information: Until the applicable legal obligations for maintaining financial records are met.
• Gaming History: For the period required for responsible gaming reviews and dispute resolution.
• Log & Cookie Data: Typically up to 90 days or as required by technical necessity.

Once the specified retention period ends, information is securely deleted or anonymized.

8 Your Rights

As a user of aee99, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: Where applicable, you may receive your information in a structured format.
• Right to Withdraw Consent: You may withdraw consent for any information processing based on consent at any time.

To exercise these rights or for any questions, email [email protected] or contact us via live chat.

9 Protection of Minors' Information

aee99 is for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory during the registration process.

If we have reason to suspect or receive a complaint, we immediately investigate the relevant account and suspend it if necessary. If a minor's information has entered our system, it is deleted without delay.

10 Third-Party Sites & Services

The aee99 platform does not contain links to external websites. However, when using payment services (bKash, Nagad, Rocket, Upay), you may interact with the respective payment provider's own app or interface. In that case, that provider's own privacy policy applies — not aee99's.

Game providers such as PG Soft, Pragmatic Play, JILI, or Spribe operate games using their own technology. In this context, technical data from gaming sessions may be shared with the relevant provider — without disclosing personal identity.

11 Policy Changes & Updates

aee99 reserves the right to update this privacy policy to keep pace with changes in the scope of services or legal requirements. For significant changes:

• The updated policy will be published on this page.
• The date of the change will be clearly stated.
• For important changes, a notification may be sent to your registered email.

If you continue to use aee99 after changes take effect, this will be considered your acceptance of the new policy. We recommend reviewing this page regularly.

12 Contact & Complaint Resolution

For any privacy-related questions, concerns, or complaints, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

We are committed to responding as quickly as possible after receiving a complaint. Complex matters may require additional investigation. You will be kept updated throughout the entire process.