All answers to your aee99 questions in one place

Since aee99 is a fully responsive web platform, it can be accessed from Android smartphones, iPhones, tablets, and desktops — all devices are supported. There is no need to download a separate app. The site works smoothly on any modern browser, including Chrome, Firefox, or Safari.

Yes, all games on aee99 are optimized for mobile browsers. Slots, fishing games, live casino, and sports betting — everything displays normally on a phone screen. For the best experience, keep a stable internet connection and keep your browser updated.

On Android, open Chrome, go to aee99.lat, tap the three-dot menu at the top, and select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon at the bottom, and select "Add to Home Screen". After that, the site can be opened directly just like an app.

First, clear your browser's cache and cookies. On Android Chrome, go to Settings → Privacy and security → Clear browsing data. On iPhone Safari, go to Settings → Safari → Clear History and Website Data. Then refresh the page. In most cases, this resolves the issue.

If the connection is lost, your last position in the game is saved on the game server. Once you reconnect and log in, the game will resume from where it left off and your balance will be safe. If you notice any discrepancy, contact live chat right away — our support team will review the issue.

On your first deposit at aee99, you will receive a 200% bonus, up to a maximum of ৳15,000. For example, if you deposit ৳1,000, the bonus will be ৳2,000 and your total balance will be ৳3,000. The bonus is added automatically at the time of your first deposit when you are logged into your account.

The wagering requirement is 25x, and it is calculated on the bonus amount only — not on the deposit amount. For example, if you received a ৳2,000 bonus, you will need to place a total of ৳50,000 in bets before you can withdraw the bonus funds (2,000 × 25).

Generally, bets placed on slots, fishing games, and selected table games count toward the wagering requirement. However, some games may contribute at a lower rate or may be excluded. While a bonus is active, check the terms and conditions section for the specific game, or ask via live chat.

Yes, you can cancel a bonus. However, if you cancel a bonus, any winnings earned from that bonus will also be removed. To cancel a bonus, contact the support team via live chat; they will remove the bonus from your account and your original deposit will remain intact.

Each bonus has a specific validity period, which starts from the date the bonus is activated. If the wagering requirement is not met within the set time, the bonus and any bonus-related winnings will be cancelled. Check the expiry date in the bonus section of your account and complete the wagering on time.

The minimum deposit at aee99 is ৳100 — this is the same for every payment method. That means whether you deposit via bKash, Nagad, Rocket, or Upay, you can get started with as little as ৳100. For withdrawals, the minimum amount is ৳500.

aee99 currently accepts deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. These are the most popular mobile payment methods in Bangladesh, so you can easily send money from anywhere. Rocket is primarily the mobile wallet service of Dutch-Bangla Bank.

Log in to your account, go to the cashier or deposit section, and select bKash. Make the payment from your bKash app to the amount shown and the designated aee99 number. After the payment is confirmed, enter the transaction ID in the deposit form. Your balance will usually be added within a few minutes.

First, confirm the transaction ID from your mobile wallet's transaction history. Then share that transaction ID, the deposit amount, and the name of the payment method with aee99's live chat team. Our team will quickly verify and update your balance. This process is usually completed in a very short time.

The aee99 VIP program has four tiers in total: Bronze, Silver, Gold and Platinum. Each tier comes with weekly cashback along with various special benefits. The higher you go, the greater the cashback and other rewards.

Your VIP progress is tracked automatically as you play regularly and increase your wagering on the platform. The more active you are, the faster you will reach the next tier. The aee99 VIP team regularly reviews account activity and promotes eligible players.

The weekly cashback rates by tier are: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, and Platinum — up to 1.2%. Cashback is calculated on your net bets each week and is added directly to your account balance.

In addition to weekly cashback, VIP members get faster withdrawal processing, special promotions and early access offers, dedicated account manager service, and the opportunity to participate in exclusive tournaments. At higher tiers, these benefits become even more extensive.

Weekly cashback is credited to your account on a set day each week. This cashback is generally added directly to your playing balance, and can be withdrawn subject to specific conditions being met. Speak with our support team for detailed terms and conditions on cashback.